When ADB recently hosted a conference on using information and communication technology (ICT) in universal health coverage, it was vital not to miss the opportunity to pin down practical steps that participants could commit to taking in their own workplace. The conference culminated in the iCTen Steps: practical next steps with both quick wins and some longer-term goals that can be adapted to specific country settings, regardless of where they are on the road to universal health coverage.
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Mobile financial services have proven to be an ideal means to connect rural and remote populations to the financial sector. In several countries now—for example, Kenya, Uganda, Pakistan, or the Philippines—financial services are successfully delivered to the rural population using mobile phones and agents.